Supervises restaurant activities in absence of Manager. Controls Reservation Book, accepts reservations and enters them accurately into the record. Maintains guest history files and uses information to enhance repeat guests experience. Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period. Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability. Inspects menus to ensure cleanliness and acceptability. Greets guests in a polite professional manner. Determines guest needs, verifies table availability, assigns appropriate table for seating. Guides guests to appropriate table. Assists guests with seating, and presents menu. Ensures removal of unnecessary place settings at occupied tables. Notifies server of guest seating, and communicates any special needs or requests. Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member. Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard. Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks. Other duties as assigned. Promotes and applies teamwork skills at all times. Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance. Is polite, friendly, and helpful to guests, management and fellow team members. Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Attends appropriate hotel meetings and training sessions. Maintains cleanliness and excellent condition of equipment and work area. Complies with hotel standards, policies and rules. Recycles whenever possible. Remains current with hotel information and changes. Complies with hotel uniform and grooming standards.
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