Job Description

Job Description

The Tour Coordinator books, confirms, and tracks Asia Pacific timeshare tours in accordance with approved policies and procedures; coordinating appointments to ensure maximization of time availability and communicating with external and internal customers.

Why do Team Members Like Working for us?

We offer an excellent benefits package to our full-time Team Members that include:

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• Hourly Pay: $21.00 per hour
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• Medical, Dental, and Vision insurance from Day One
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• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
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• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
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• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
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• Team Member Recognition and numerous learning and advancement opportunities and more!
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HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

As a Marketing Tour Coordinator you will be responsible for:

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• Service internal customers as well as external guests via phone, email and Teams chat.
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• Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to improve tour slot availability in all Asia Pacific (APAC) Sales offices
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• Provide quick and courteous assistance to complete the tour booking process in a timely manner
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• Perform any reasonable request by management that supports the department's mission and goals
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• Arrange transportation needs as required for tour presentations
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To fulfill this role successfully, you must possess the following minimum qualifications and experience:

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• High School Diploma or equivalent
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• Ability to work a flexible schedule including evenings, holidays, and weekends
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• Ability to communicate verbally, read, and comprehend English
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• Proficient in Microsoft Word, Excel and Outlook
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• Able to provide professional customer service over the phone
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• Strong organizational skills to manage multiple duties in a fast-paced work environment
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• Moderate skills with working with multiple programs and screens simultaneously
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

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• Japanese and/or Korean speaking
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• Previous phone experience
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• Previous data entry experience
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When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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